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Descrição da Empresa

Teleperformance Portugal is part of the worldwide leading provider of outsourced CRM and contact center services, serving companies around the world, providing superior results in customer care, technical support and debt collection programs. The Teleperformance Group operates about 83,000 computerized workstations, with more than 100,000 employees (Full-Time Equivalents) across 276 contact centers in 51 countries and conducts programs in more than 66 different languages and dialects on behalf of major international companies operating in various industries.

Our client is a multinational corporation that develops, manufactures, licenses, and supports a wide range of software and hardware.

Descrição da Função

• Technical Support: Responsible to take incoming telephone enquiries or through emails, on problems or complaints from customers relating to a range of specified products or services, with the objective resolving the customer’s issue as quickly as possible;
• Identify customer needs and identify resolutions that meet those needs;
• Clearly guide the customer in troubleshooting their problem;
• Guide customers through the Product Interface.

Perfil do Candidato

• High Working Knowledge of Windows Operating Systems (windows 7 included);
• Understanding of personal computer architecture;
• Working experience in the related field is preferred for this position;
• Speaks Brazilian Portuguese with high level of proficiency equivalent to native language;
• Good working knowledge of English language;
• Achievement oriented, easy to adapt to challenges, able to multitask while possessing a high sense of responsibility and urgency;
• One or more of the following certifications (preferred): Microsoft Certified Technology Specialist (MCTS) 70-236 Exchange / MCTS: 70-640 Active Directory / MCTS: 70-642 Network Infrastructure / BCP-221 BlackBerry Certified Support Specialist certification / MCDST.

Oferta

• Full-Time ;
• Working contract;
• Attractive productivity benefits;
• Challenging environment and integration in dynamic teams;
• Convenient office location in the center of Lisbon.
• Carrer Plan.

Contacto

All applications should be accompanied by a covering letter. Send your covering letter with Technical CV in attachment to: careers@teleperformance.pt