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Key Responsibilities:

1. Undertake monitoring of network elements and services from various technologies: Voice Switching Networks, Data Networks (MPLS/IP/x.25), Transmission and IP Infrastructure.
2. Log, assess, categorise and prioritise new Incidents, received either by monitoring tools or support calls.
3. First level support and troubleshooting of failures on platforms/services, following established procedures, to provide a fix whenever possible.
4. Escalation of incidents to appropriate technical support (internal/3rd Party) teams.
5. Track issues to ensure that the proper availability levels are achieved for all technologies and services, using network monitoring and management tools.

Required Skills:

• Troubleshooting skills for GSM NSS Elements (IN, HLR, SMSC, GGSN, etc.) and IP Networks.
• Ability to manage incidents involving complex networks and systems.

Additional Skills:

Knowledge in some of the following areas would be advantageous to the candidate:

• VOIP and TDM technologies;
• SIP/CAMEL/MAP/ISUP/IP protocols;
• MSSQL/MySQL/Oracle/Postgres Databases;
• Wireshark troubleshooting/analyser tool;
• Nagios/NRPE;Cacti;SIP SBC’s; Asterisk;
• Rhino Application Server;
• Cisco/Juniper configuration;
• Other relevant Information Systems administration.

Desirable Experience:

• Minimum 2+ years of experience working in a 24×7 Network Management/Operations Centre environment
• A high degree of technical knowledge in Networking, spanning mobile, voice, data and IT technologies.

If you are looking for an opportunity to further enhance your skills and you seek a challenging career, please send your CV with a cover letter in English to: Recruitment-PT@truphone.com